DEF-042 — Customers: Profile images do not load — broken placeholder shown for all customers

Admin Panel
Medium severity
UI
New
Defect DEF-042 — Severity: Medium · Status: New
Published

2026-06-17

DEF-042 — Customers: Profile images do not load — broken placeholder shown for all customers

Summary

The Profile column on the Customers list page and the Profile Picture field on the View Customer page show a broken/placeholder image for every customer. No customer’s profile photo loads. The placeholder appears to be the Drivelink logo in a low-opacity loading state, suggesting the actual image URL either 404s, is stored incorrectly, or the CDN/storage path is misconfigured.

Environment

  • URL: https://project6.dxtserver.com/drivelink_new/public/admin/customers
  • Module: Admin Panel — Customers → Profile column (list) and View Customer page
  • Date Reported: 2026-06-17
  • Browser: Chromium (Playwright)
  • Testing Phase: Admin Panel — Section 4: Customers (test case CUS-03)

Screenshots

Customers list — Profile column shows broken placeholder for all 10 visible rows:

Customers list with broken profile image placeholders in every row

Steps to Reproduce

  1. Log in to the Admin Panel.
  2. Navigate to Customers (/admin/customers).
  3. Observe the Profile column — all rows show the same broken placeholder image.
  4. Click the eye (View) icon for any customer.
  5. Observe the Profile Picture section — same broken placeholder shown.

Expected Behaviour

Each customer’s uploaded profile photo should display in the Profile column thumbnail and on their detail page. Customers who have not uploaded a photo should show a generic avatar/initials placeholder.

Actual Behaviour

All profile images across all 51 customers show the same broken Drivelink placeholder instead of the customer’s actual photo. This is consistent across: - The Customers list table (PROFILE column) - The View Customer detail page (Profile Picture field) - The Active Users widget on the Dashboard

Impact

  • Admins cannot visually identify customers by their profile photos
  • Affects all 51 customers — the issue is systemic, not limited to a single customer
  • The broken images appear across multiple pages (Customers list, Customer detail, Dashboard) indicating a storage or CDN configuration problem rather than a per-customer data issue

Severity

Medium — Profile images are non-functional across the entire customer base; no customer photos are visible to admins.

Priority

Medium

Status

New

Reported By

QA / Testing Team